Kini Cleaning Service Agreement
Kini Cleaning does not want to needlessly burden clients with fees. We value the interchange of trust and respect from our clients that results in a long term relationship for the benefit of both parties involved. Kini Cleaning reserves the right to make any changes to any part of this Service Agreement without giving prior notice. By scheduling Kini Cleaning services by telephone, email, text message or private message, the Client accepts and agrees to the Kini Cleaning Service Agreement.
WORK HOURS: Monday through Friday 8:00 a.m. to 4:00 p.m.
EMPLOYEES: Kini Cleaning employees are carefully selected and professionally trained to provide the best client experience. For your protection and peace of mind, all employees undergo a nationwide background check, reference check, drug screen, are legal United States citizens, and covered under our Workers Comp and liability insurance policy.
To ensure that each employee knows and understands what is expected of them, a Cleaning Checklist is provided to each employee. For a consistent cleaning, we do understand that you may want the same professional house cleaner(s) in your home for each subsequent visit but this will depend on availability. Not to worry, our keys to consistency are 1.) Personalized job notes to ensure your house is cleaned exactly how you want it to, regardless of how many times a cleaner has been to your home and 2.) Our experienced team leaders ensure that your cleaning is up to our standards.
RESCHEDULING: Please call or text as soon as you know there is a conflict and we’ll do our best to reschedule your cleaning at the next earliest convenience. Please give us a 24-hour notice.
SICK POLICY: If you or your household get sick with a contagious illness, please call and reschedule your cleaning. We do expect our cleaners to come into work healthy. If our cleaners are sick, this may result in a cancellation on our part. This will ensure our employees and all our clients are protected.
ALARM SYSTEMS & KEYS: It is not necessary to be at home while we are cleaning. Please let us know how you would like us to enter and exit your home. This includes a house key and alarm code if needed to access the job.
EXTRA SERVICES: If the Client requires extra services or additional cleaning added to Client scheduled cleaning day, please contact Kini Cleaning forty-eight (48) hours in advance. This will allow us to schedule adequate time to complete the requested tasks and provide estimated additional costs.
PARKING: If free parking isn’t available within residents area, the Client is responsible for payment to cover all parking fees incurred while servicing the home.
PETS: Kini Cleaning is pet friendly, however; in order to be as efficient as possible, please ensure pets are secured and safe on cleaning days. If pets are dangerous for the cleaning team, pets are required to be secured for the safekeeping of our employees. It is the Client's responsibility to clean up after pet accidents.
VALUABLES: Heirlooms, collectibles, unusually expensive objects or irreplaceable items are to be secured and put away to avoid any potential accidents. The Client will inform Kini Cleaning of any valuables not to be cleaned or handled. Please secure money, credit cards and checkbooks as well. While we trust our staff, we don’t want to be placed in a position of suspicion if anything is missing.
BROKEN OR DAMAGED ITEMS: Kini Cleaning employees are diligently trained to care for Client’s belongings. However, there are times when items may be accidentally broken or damaged. If client believes a Kini Cleaning employee damaged an item in the home, it must be reported to management within twenty-four (24) hours from the completion of service in order to allow Kini Cleaning Services to properly investigate the situation.
If Kini Cleaning damages anything during the cleaning service, the Client will be notified immediately. In the event of damage, Kini Cleaning reserves the option to repair or replace the item instead of paying for the value of the damaged item. Kini Cleaning is not responsible for items that were broken or damaged prior to arrival of the cleaning team. We are not responsible for improperly functioning furniture, items that were improperly attached or secured to the wall or damages as a result from wear and tear.
LIFTING/CLIMBING: Kini Cleaning employees do not climb higher than a three (3) foot step ladder and move or lift items heavier than thirty-five pounds (35 lbs.) Our employees are very important to us and these types of activities put our cleaning team at risk for injuries and/or possible damages in the Client’s home.
EXCLUSIONS: In addition to the exclusions already addressed herein, Kini Cleaning staff DOES NOT perform the following services:
Clean or remove blood or bodily fluids
Clean or remove fire, water damage or mold
Clean or remove insect or pest infestation
In the event any of these are identified, the cleaning team will leave the property and the Client will be contacted immediately.
SATISFACTION: If for any reason you are not 100% completely satisfied with the cleaning, please call us within 48 hours and we will send our team back to fix what was agreed upon.
PAYMENT : Payments are due in FULL date of service completion. For your convenience, an invoice will be emailed the same day services are rendered. You may pay online or send a check to the invoice address. Cleaners will not accept payments.
TIPPING: Tips are appreciated but not required. Cleaners will not touch cash in your home unless it is handed to by the client or clearly indicated by a note or envelope.
PRIVACY AND CONFIDENTIALITY: Before and After pictures will be taken by our cleaners during your cleaning. This is for documentation purposes to track the quality of our work. Client pictures are secure, safe and will never be shared with any outside source without permission.